In PART ONE of “Dear Disneyland,” we met Doug Lipp, a former member of the Disney University training teams at Disneyland, Tokyo Disneyland, and the corporate headquarters, who was mentored by the Disney Legends responsible for creating, nurturing, and growing the organizational and training culture designed to ensure Disneyland’s long-term success. Unfortunately, since the loss of Walt Disney and many of the incredible individuals who carried his legacy forward, times … and Disneyland culture … have changed. This three-part letter delves into why diminishing standards and training principles at Disney are a cause for great concern.
Let’s
